Jini

Support

Something wrong with a booking, a payment, or the app? Get in touch and a person will answer.

Contact us

We reply during business hours, Beirut time.

Common questions

Change or cancel a booking. Open the booking in the Jini Cleaning app and use Reschedule or Cancel. If your plan has several visits, you will be asked which one to move — only that visit changes, and the rest of your plan stays as it is.

A holiday landed on my booking. We will send you a notification. Nothing is cancelled automatically — open the booking and pick another date that suits you.

Where is my cleaner? When a driver is on the way, the booking screen shows them on a live map with an estimated arrival time.

Payments and receipts. Every payment is listed on the booking. If an amount looks wrong, email us with the booking and we will check it.

Delete my account. Email us from the address on your account, or with your phone number, and we will delete it.

For Jini staff

Problems signing in to the Jini Provider app, or with your schedule, zones or hours: contact the office directly, or email the address above.