Privacy Policy

Your account. Your name, phone number and, if you provide one, your email address. We sign you in with a one-time code sent to your phone.

Your addresses. The addresses where you want work done, their map location, and any access notes you choose to add — a gate code, which floor, where to find the key. Access notes are shown only to the staff assigned to that visit.

Your bookings. What you booked, when, for how long, the price, and the history of visits carried out.

Payments. Card payments are processed by our payment provider. Jini never receives or stores your full card number. We keep a record of the amount, the method, and whether it succeeded. Cash payments are recorded as an amount collected.

Location in the Jini Employee app (staff), during a trip only. When a driver taps “On my way” on a visit, the Jini Employee app collects that driver's precise location, including while the app is in the background or the phone is locked, until they check in at the visit. It is used only to show the customer being served, and the crew being collected, where the driver is so they can see them approaching. The app explains this before asking for location permission, Android shows a notification while sharing is on, and a driver who declines can still work and check in. We keep only the latest position during the trip and delete it when the trip ends.

Location in the JINI ME app (customers). The app uses your device's location only while you add an address, to centre the map and place the pin. It never accesses your location in the background, and only the address you save is kept.

Location data is never sold, never used for advertising, and never shared outside the people involved in the visit.

Photos taken during work. Our staff may photograph work completed as part of a checklist, so there is a record of what was done.

Messages and notifications. Messages you send us in the app, and a device token so we can send you notifications about your bookings. You can turn notifications off in your device settings.

Technical information. Basic device and error information when the app crashes, so we can fix it.

To take and fulfil your booking, to send the right crew to the right address at the right time, to take payment, to keep you informed about your visit, to handle problems and refunds, and to improve the service. We also use it to meet our legal and accounting obligations.

The staff assigned to your visit see your name, your address, your access notes and your phone number — the information they need to do the job and reach you.

Our payment provider processes card payments on our behalf.

Service providers that host our systems and deliver our messages and notifications, under contract and only for those purposes.

Authorities, where the law requires it.

We do not sell your personal information, and we do not share it for advertising.

We keep your account and booking history while your account is open, and afterwards only as long as we need it for accounting, tax and legal purposes. Live driver locations are kept only for the duration of the trip.

You can view and correct your details in the app. You can ask us for a copy of your information, ask us to correct it, or ask us to delete your account and the data we hold about you. Write to jp@launchwithjp.com and we will respond.

Deleting your account removes your personal details. We may keep a minimal record of completed transactions where the law requires us to.

Access to your information is restricted to the people who need it. Staff see only the visits assigned to them. Data is encrypted in transit and at rest by our hosting provider.

Jini is not intended for children. Do not use the app if you are under 16.

If we change this policy we will update the date at the top of this page, and tell you in the app if the change is significant.

Questions about this policy, or about your information: jp@launchwithjp.com.